FAQs

Oh No Backflow, LLC

Two red water valves connected by pipes on a concrete base, outdoors.

Frequently Asked Questions

This FAQ page is designed to answer common questions property owners, managers, and facility personnel in Thomaston, GA ask about backflow prevention, testing, repair, and replacement. If you don’t see your question answered here, please call (770) 468-2580 or email ohnobackflow.biz@gmail.com. Our certified inspector and service technicians are happy to provide personalized guidance.

  • What is backflow and why is it dangerous?

    Backflow is the unintended reversal of water flow from a non-potable source into the potable water system. It can introduce contaminants such as chemicals, fertilizers, or bacteria into drinking water, posing serious health risks.

  • What types of backflow prevention devices are there?

    Common devices include Reduced Pressure Zone assemblies (RPZ), Double Check Valve Assemblies (DCVA), Pressure Vacuum Breakers (PVB), and Atmospheric Vacuum Breakers (AVB). Each serves different risk levels and installation conditions.

  • Who is responsible for backflow prevention?

    Property owners are typically responsible for maintaining and ensuring their backflow assemblies are tested and functioning. Municipalities often enforce testing and require submission of test reports.

  • How often should backflow devices be tested?

    Most jurisdictions require annual testing. Some sites with increased risk may need more frequent testing. Check local regulations or consult our team for guidance.

  • Do you provide the official test paperwork?

    Yes. We complete state-approved test forms, provide digital copies, and can submit documents to local authorities on request.

  • What happens if my device fails the test?

    If a device fails, we provide a diagnostic report and recommend repair or replacement. Immediate mitigation may be required to protect the water supply, and we offer emergency repairs and temporary solutions.

  • Can a backflow device be repaired on site?

    Often yes. Many failures are due to replaceable components like seats, springs, or seals. We carry common parts for efficient on-site repairs. For severely damaged assemblies, replacement may be recommended.

  • How long does a replacement take?

    Residential replacements may take a few hours; commercial or complex systems can take a day or more depending on access, permits, and piping modifications.

  • Do you maintain replacement parts and warranties?

    We use OEM or approved parts and provide workmanship guarantees. Manufacturer warranties on devices are honored when applicable.

  • Do you offer emergency services?

    Yes. Oh No Backflow, LLC provides 24/7 emergency response for failed devices, suspected contamination, and urgent backflow-related issues.

  • How do I request emergency service?

    Call (770) 468-2580 immediately. We will triage your situation and dispatch a technician. If the issue involves contamination, follow local health authority instructions and restrict water use if advised.

  • My irrigation system uses an irrigation backflow preventer. Do I need to test it?

    Yes. Many jurisdictions require annual testing for irrigation backflow preventers to protect potable water. Our technicians test and document these devices and can advise on winterization if freezing is a risk.

  • What should I do before a tester arrives?

    Ensure access to the device, clear obstructions, and provide any previous test reports or device tags. For commercial properties, notify building management and provide access credentials.

  • We manage multiple properties. Do you offer contracts?

    Yes. We provide maintenance contracts, scheduled testing plans, and priority service for multi-property managers and commercial clients.

  • Can you coordinate with our local water authority?

    Yes. We can submit test results and work with local water authorities to ensure compliance and help resolve notices.

  • How much does testing or repair cost?

    Costs vary by device type, accessibility, and parts required. We provide upfront estimates and detailed invoices. For recurring clients, we offer competitive rates and maintenance packages.

  • Do you accept purchase orders or provide invoicing for municipalities?

    Yes. We work with municipal clients and property managers and can invoice via purchase order or standard business invoicing procedures.

  • What equipment do you use for testing?

    We use calibrated, state-approved test gauges and follow certified testing procedures. Calibration records are maintained to ensure testing accuracy.

  • Can water pressure problems cause backflow?

    Yes. Low pressure or sudden pressure drops can create vacuum conditions leading to backflow. High pressure fluctuations can also stress assemblies. We offer water pressure testing to diagnose these issues.

  • What documentation will I receive after service?

    You’ll receive a completed test form, a repair report if applicable, invoices, and any manufacturer warranties for replacement devices. We can also submit documentation to local authorities if needed.

  • Are your technicians state-certified?

    Yes. Our lead inspector is state certified and our technicians receive ongoing training to maintain compliance with testing standards.

  • Are you insured and licensed?

    Yes. We are licensed for our scope of work and carry liability insurance to protect you and your property.

  • Are you veteran-owned?

    Yes. Oh No Backflow, LLC is a veteran-owned business and we bring a disciplined, customer-focused approach to every job.

  • How do I schedule routine testing?

    Call (770) 468-2580 or email ohnobackflow.biz@gmail.com. We offer scheduled slots and maintenance plans to keep you compliant.

Ready to Get Started?

Based in Thomaston, GA, we serve local homeowners, multi-family properties, businesses, and municipal systems across the region. Standard business hours: Monday–Friday, 8:30am–5:00pm. Emergency response available 24/7.